Cargo Transport Application — How we process your personal data
This privacy notice explains how the Wella mobile and web application ("Application") processes the personal data of users to enable the receipt of cargo transport service orders for users of the Wella mobile and web applications.
1. Our Data Protection Officer can be contacted by email: kwellaasa@gmail.com.
2. You can contact our support team through the mobile application after logging in. Logging into the application allows us to identify you.
1. Your personal data is processed by the company providing the application in your country:
| Brand | Country | Company | Address |
|---|---|---|---|
| Wella | Mozambique | Kwellaa, SA | Rua da Imprensa, n.º 256, Prédio 33 andares, R/C, loja n.º 8, Cidade de Maputo |
These companies act, in accordance with applicable laws, as "data controllers" – the controllers determine the purposes and means of processing personal data.
1. The categories of data we process, the source of this data, and the purposes of processing are as follows:
| Source | Data type | Purpose |
|---|---|---|
| Provided directly | Phone number, full name, driver's license or national ID details, country and city of residence, citizenship, email, date of birth, Telegram login | To register the account, communicate during registration, identify and authorize the user in the app |
| Provided directly | Phone number, full name, driving experience as a driver, car model and license plate number | To transmit to customers the carrier's and vehicle's details for the order |
| Provided directly | Referral code (optional) | To identify in the referral program (optional) |
| Provided directly | Full name, phone number, email, social security number or tax identification number (optional), national ID number (optional), date of birth, place of birth, gender, nationality, residential address, driver's license details, profile picture (optional), document enabling order execution | To create your e‑card in our application |
| Provided directly | Bank information | To process payments |
| Provided directly | Photocopy of your driver's license or your national ID and your photo with your driver's license or your national ID (optional) | To verify user details |
| Provided directly | Selfie, national ID photo, photo of you with your national ID (optional) | To authenticate the user of our application before granting access to orders |
| Received from the device and application | IP address, device identifier, type and model, mobile operating system, browser or mobile app details | To ensure access to your account and our IT systems |
| Received from the device and application | Precise or approximate location data | To receive and complete orders near your location and transfer your location data to customers |
| Received from the device and application | Advertising identifier | To tailor targeted advertisements |
| Generated during interaction with the application | Time spent to complete an order, number of screens viewed, average order value, history of authorizations and app usage, precise or approximate location data | To improve the application and user experience, provide relevant features, modify app interfaces, improve marketing and economic strategy, and prevent unauthorized use |
| Received from app usage | Order date and time, pick‑up point, destination point, route, price, payment method, order history | To store order history |
| Received from marketing agencies | Source identifier or promotional link used to download or access the application | To understand if an advertising campaign is successful |
| Provided to the support team via social networks | Specified by you at your discretion, requested by us at our discretion | To resolve issues related to the application |
| Generated during communication with the support team or customers | Call recordings | To resolve disputes and legal claims, control the quality of the service provided |
| Received from the partner with an employment or other contract with you | Full name, social security number, national ID data, date of birth, place of birth, gender, nationality, photo, phone number, official address, driver's license data, scanned copies of documents, vehicle information, workplace or type of operating company | To transmit to customers the carrier's and cabin details for the order, create an account in the application, carry out user due diligence measures |
2. Data provided directly and data received from the partner with an employment or other contract with you are necessary for the correct functioning of the application. Without such data, the customer could not receive an order, proceed with payment, or use other features.
3. Data generated during interaction with the application, received from the authentication tool used in the application, or received from marketing agencies are used to achieve a legitimate interest, while respecting your rights.
4. We may request consent to use your data to organise your participation in marketing contests or other activities. In any case, you will be informed about the data collected and the purpose of the data collection. You may withdraw your consent at any time by contacting us. You may refuse to give such consent, and this will not affect your ability to use the application.
5. In exceptional cases, such as a medical emergency or pandemic, we may process your data for reasons of substantial public interest, to protect your vital interests or the vital interests of a third party, or for reasons of public interest in the area of public health.
6. To protect our legitimate interests and comply with the law, we process your data in order to exercise and defend legal claims and to carry out legal audits.
7. We use automatic processing of data for our anti‑fraud systems that automatically detect your activity within the application and block certain functions or the ability to receive an order. This is done to quickly protect your account and our financial interests, as well as the financial interests of our partners and third parties, while executing a contract between the customer and us. If you believe our systems have made a mistake, please contact us.
8. We process your data until the purpose of its processing is achieved. We may continue to process your data if required by law or necessary to protect our rights and interests, as well as the rights and interests of third parties. For example, data related to orders is stored for the relevant limitation period.
9. Telephone conversations with our support team, as well as with customers, are recorded if they are made through the application or the contact details indicated in the application. The recordings may be used in the context of legal disputes and claims, as well as to control the quality of the service provided. Recordings are stored for 30 days for conversations between users and customers and 3 months for conversations with the support team. They are only available to our authorised personnel.
10. If there is no specific application feature in your country, the terms of such personal data processing do not apply and, consequently, such data is not processed.
Your personal data is only shared with parties that:
The parties with whom we share your data may be located in different countries. Some of these countries do not provide the same level of data protection or data subject rights as the country where the application is provided. In such cases, we follow the necessary procedures to ensure that your rights are respected and that your personal data is protected during and after the transfer.
You always have access to your personal data. After logging into the application using our authentication tool, you will have access to your order history, credentials, and bank information. You can obtain a copy of all your data through our support team.
After logging into the application using our authentication tool, you can correct your personal data in the application. If it is not possible to correct the data in the application, please contact our support team.
To delete all your personal data, send us a request through our support team. We must retain certain data after you have deleted it from the application, including data that must be retained in compliance with the law or to protect our interests, particularly in the context of legal proceedings.
You have the right to restrict the processing of your personal data in certain circumstances. For example, if you wish to correct your personal data, you may request through our support team that the processing of your data be restricted until such data has been rectified.
If your personal data has been processed by automated means based on your consent or on a contract with us, you have the right to receive that data in a structured, commonly used, and machine‑readable format. Please contact our support team to receive such data.
You have the right to object to the processing of your personal data if you believe that the processing violates your rights. Please note that the right to object can only be exercised if we are processing your data on the basis of our legitimate interests.
We are always ready to examine your complaints and suggestions. Please send them to our support team. In addition, you may lodge a complaint with the competent supervisory authority if you believe that your rights have been violated. You can contact us at info@kwellaa.com.
You can contact our support team through the application.
We may inform you by any available means (push notifications in the application, SMS, or email) if this Privacy Notice is changed in a way that has a significant impact on your rights. You will receive a notification before any such changes take effect.
This Privacy Notice applies to the Wella cargo transport application in Mozambique and is based on current data protection legislation and regulations.